I will not calculate Service Desk metrics during Christmas dinner.
If the phone rings during our family gathering, I will not worry about whether I pick it up within our Average Speed to Answer goal.
I will not upgrade the turkey to Windows 7.
If Cousin Arnie asks a question, I will not direct him to the Knowledge Base.
I will not reprimand the kids for violating the Social Media Policy. Unless they deserve it.
I will not worry about whether Ruthie’s pumpkin pie should fall under Incident Management.
I will not attempt to reboot the green bean casserole.
I will have a safe and happy holiday season, and I look forward to a great 2011 2012!